Tennents has announced the latest additions to its customer focussed digital services: ePOD (electronic proof of delivery) and a new digital ordering app. These new services enhance Tennents commitment to deliver excellent customer service.
ePOD will see an improved distribution service via the utilisation of cutting edge logistics technology. ePOD incorporates a “paperless” delivery solution with real-time order and vehicle tracking and increased customer visibility.
Available on both iOS and Android, the Tennent’s App, allows improved mobile access to the wholesaler’s one-stop-shop with its range of over 2000 brands. Publicans will be able to place ‘one tap’ orders, receive push notifications to their device on the latest offers and have access to exclusive app-only deals.
ePOD and the Tennent’s app are the latest in a line of digital initiatives introduced over the past few months including on-line ordering, e-billing and their recent Customer Digital Day.
Alan Hay – On-Trade Sales Director at Tennent’s said:
“We pride ourselves on our commitment to supporting Scotland’s hospitality industry, ePOD and the new ordering app are the latest examples. It’s a key priority to deliver the highest level of customer service in Scotland, these latest initiatives will assist in helping to make our range and offers more visible enabling to manage orders more efficiently.
“We’ve been greatly encouraged with the success of our other digital enhancements. More and more customers are ordering via Tennent’s Direct and we’re hopeful the ePOD service and ordering app will be equally well received. Anyone who’d like more information should contact their account manager or head office for details.”